Incidents
Track and resolve order issues
| Incident | Order | Type | Description | Status | Created | |
|---|---|---|---|---|---|---|
| inc_001 | ord_5jHgYvw | damaged | Package arrived with visible damage to outer box. Product bottle cracked. | Investigating | 3/5/2026 | |
| inc_002 | ord_3kNqRtx | delayed | Shipment delayed at customs clearance in Incheon. Additional documentation requested. | Open | 2/18/2026 |