Privacy Policy

Information haul.day collects

The information collected depends on how you use haul.day.

Brands

haul.day may collect:

• Name
• Work email
• Brand name
• Product category
• Website and product links
• Product descriptions, images, and specifications
• Information provided through forms, email, or conversations
• Information related to drops, orders, shipping, refunds, and settlements

Partners

haul.day may collect:

• Name or creator name
• Email
• Social media, blog, or channel links
• Content category and audience information
• Information provided through forms, email, or conversations
• Information related to drops, tracking links, sales, commissions, and settlements
• Payment details needed to make a partner payout

Customers

haul.day may collect:

• Name
• Email
• Phone number
• Shipping address
• Products, quantities, and options ordered
• Order and delivery information
• Personal Customs Clearance Code and other information needed for customs clearance
• Payment status and transaction details
• Refund, support, chargeback, and dispute information

Website visitors

When you visit haul.day, the website or its service providers may collect:

• IP address
• Browser and device information
• Pages visited
• Referring page or website
• Time spent on pages
• Clicks and other interactions
• Cookie or device identifiers

Payments

Customer payments are processed by third-party payment providers.

haul.day may receive information such as the order amount, transaction ID, payment status, and refund status.

If haul.day begins collecting a materially different type of personal information, this Privacy Policy or the notice shown at the point of collection will be updated before the information is collected.

Where personal information comes from

haul.day may receive personal information:

• Directly from you
• Through forms, email, checkout, or customer support
• From public brand websites, social media profiles, blogs, and professional directories
• From brands, partners, or other people involved in a drop
• From payment, logistics, customs, and delivery providers
• Automatically through cookies and similar technologies

When haul.day finds business contact information through a public source, it is used only for relevant business outreach and related records.

How and why haul.day uses personal information

haul.day uses personal information to:

• Review products for sale in Korea
• Contact relevant brands and partners
• Find partners for products
• Prepare and operate drops
• Create Korean product pages
• Process orders and payments
• Track sales and partner commissions
• Arrange customs clearance, international shipping, and delivery
• Provide customer support
• Handle refunds, chargebacks, and disputes
• Calculate and make brand and partner payments
• Prevent fraud, abuse, and security problems
• Improve the website and service
• Meet legal, tax, accounting, and regulatory requirements

Depending on the situation and applicable law, haul.day relies on one or more of the following grounds:

• Contract: Processing needed to provide a requested service, prepare a drop, complete an order, deliver a product, or make a payment
• Legal obligation: Processing needed to comply with tax, accounting, customs, consumer protection, or other legal requirements
• Legitimate interests: Processing needed to operate and protect haul.day, improve the service, prevent fraud, and contact relevant business prospects where permitted by law
• Consent: Processing based on your choice, including non-essential cookies or marketing where consent is required

You may object to direct marketing at any time by replying to the message or emailing team@haul.day.

Who personal information is shared with

haul.day shares personal information only when needed to provide the service, protect users, or comply with the law.

This may include:

• Website hosting, form, email, security, and technology providers
• Payment and fraud-prevention providers
• Forwarders and international logistics providers
• Customs and delivery providers
• Brands involved in an order
• Professional advisers, such as legal, accounting, or tax advisers
• Government, regulatory, court, or law-enforcement authorities when legally required

A brand receives only the information reasonably needed to fulfil its responsibilities as the seller, resolve a product issue, or meet a legal obligation.

Partners may receive sales attribution and commission information. Partners do not receive customer contact details, delivery addresses, or customs information only because they promoted an order.

When a brand receives personal information as the seller, the brand may also have its own legal responsibilities for that information.

Where applicable law requires the name of a service provider and its assigned work to be published, haul.day will publish and maintain that information before or when the provider begins processing personal information.

International transfers

Because haul.day works across countries, personal information may be processed in the Republic of Korea and in other countries where service providers operate.

This may include providers used for:

• Hosting and communications
• Payments
• Analytics and website operations
• Customs
• International shipping and delivery

When personal information is transferred internationally, haul.day will use a transfer permitted by applicable law and take reasonable steps to protect the information.

Where required, haul.day will provide information about:

• The personal information transferred
• The destination country
• The recipient and its contact details
• The timing and method of transfer
• The purpose of the transfer
• The retention period
• How to refuse the transfer and the effect of refusal

Where consent is required, haul.day will obtain it before the transfer.

You may contact team@haul.day to ask about the safeguards used for an international transfer.

How long personal information is kept

haul.day keeps personal information only for as long as needed for the purpose it was collected, unless a longer period is required by law.

Brand and partner inquiries

If no ongoing business relationship begins, application, inquiry, public-source contact, and outreach records are normally kept for up to 1 year after the last contact.

Active business relationships

Information may be kept while a product review, partner search, drop, order, shipment, refund, payment, settlement, or dispute remains active.

Orders and transactions

Where required under Korean law, records may be kept for:

Cookie and analytics information is kept according to the relevant tool settings, consent choices, and applicable law, and no longer than reasonably needed.

When personal information is no longer needed, haul.day deletes, anonymizes, or securely destroys it.

Electronic information is deleted using methods intended to prevent recovery. Paper records, if any, are securely destroyed.

Cookies and similar technologies

haul.day may use cookies and similar technologies to:

• Operate the website
• Remember necessary settings
• Keep checkout and forms working correctly
• Understand website traffic and usage
• Measure page performance
• Find usability problems
• Measure marketing or advertising performance

Cookies required to operate the website may be used automatically.

Where required by law, analytics, advertising, session-recording, and other non-essential technologies will only be used after you give consent.

You can accept or reject non-essential cookies through the cookie controls provided on the website. You can also control or delete cookies through your browser settings.

Any analytics, advertising, or session-recording provider used by haul.day will be identified in the relevant cookie notice or this Privacy Policy before use where required.

Your rights

Depending on applicable law, you may have the right to:

• Ask whether haul.day holds personal information about you
• Access your personal information
• Correct inaccurate or incomplete information
• Ask for personal information to be deleted
• Ask haul.day to stop or restrict certain processing
• Object to certain processing, including direct marketing
• Withdraw consent at any time where processing is based on consent
• Receive or transfer certain information where data portability applies

Some requests may be limited where information must be kept by law or is needed for an active order, delivery, refund, dispute, fraud investigation, or settlement.

haul.day may ask for information needed to verify your identity before completing a request.

To make a request, email team@haul.day.

You may also submit a complaint to the data protection authority responsible for your location, including the Personal Information Protection Commission in Korea or the Information Commissioner’s Office in the United Kingdom.

Security

haul.day uses reasonable technical, administrative, and organizational safeguards to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access is limited to people and service providers that need the information to operate haul.day.

No method of electronic transmission or storage is completely secure, so absolute security cannot be guaranteed.

Changes to this Privacy Policy

haul.day may update this Privacy Policy when the service, data practices, service providers, or legal requirements change.

The latest version and its last updated date will be published on this page.

Where required by law, haul.day will provide additional notice before a material change takes effect.

Contact

The business responsible for personal information handled under this Privacy Policy is: