Terms & Conditions

Definitions

In these Terms:

• Brand means the business selling a product through haul.day.
• Partner means a creator, influencer, blogger, community operator, or other person promoting a drop.
• Customer means a person buying a product through haul.day.
• Drop means a limited-time sale of a product or closely related product set.
• Drop Terms means the product, dates, fees, payout, commission, shipping, and other commercial terms agreed for a specific drop.
• Confirmed Order means a paid order that has not been cancelled when haul.day confirms the quantity the Brand must ship.
• Confirmed Sale means an order that has been delivered, has passed the applicable refund period, and has not been cancelled, refunded, disputed, charged back, or found to be fraudulent.

Authority

If you act for a Brand, company, or other organization, you confirm that you have authority to accept these Terms and the relevant Drop Terms on its behalf.

Brands and Partners must provide accurate and current business and contact information.

What haul.day does

haul.day helps overseas Brands test and sell products in Korea through limited-time Drops and local Partners.

haul.day may provide:

• Product review
• Partner scouting
• Korean product pages
• Checkout and order handling
• Partner tracking
• Payment processing
• Shipping and delivery coordination
• Customer support
• Refund support
• Brand and Partner settlements

For each product, the Brand shown on the product page is the seller and seller of record.

The sales contract for the product is between the Brand and the Customer.

haul.day acts as an intermediary and service provider. haul.day does not manufacture, own, or take title to the products sold by Brands.

haul.day may receive and process Customer payments on behalf of the Brand and perform duties required of haul.day under applicable law.

The product page and checkout will identify the Brand and explain haul.day’s role before the Customer places an order.

Drops

A Drop is normally open for around 7 days. The exact product, dates, and other details are stated in the Drop Terms.

There is no minimum order quantity.

The Brand must fulfil every Confirmed Order, even if only one unit is ordered.

More than one Partner may promote the same Drop.

Drops are non-exclusive unless the Brand and haul.day agree otherwise in writing. The Brand may continue selling through other channels.

A Drop does not guarantee Partner interest, traffic, orders, revenue, or future sales.

Product review and Partner scouting

haul.day may review a product before offering a Drop.

The review may cover:

• Shipping and customs
• Korea pricing
• Similar products in Korea
• Product suitability
• Partner suitability

haul.day may contact selected Partners to find people interested in promoting the product.

A product review is an initial business assessment. It is not a legal, tax, customs, safety, or certification guarantee.

The Brand remains responsible for confirming that its product may legally be sold, shipped, imported, advertised, and used in the target market.

If no Partner is interested and no Drop is launched, no launch fee is charged unless the Brand has agreed otherwise in writing.

Drop Terms, fees, and cancellation

Before a Brand agrees to launch, haul.day will provide the applicable Drop Terms.

The Drop Terms may include:

• Product or product set
• Drop dates
• Brand payout amount
• Customer selling price or pricing method
• Launch fee
• haul.day fee
• Partner commission
• Shipping costs
• Payout currency
• Participating Partners
• Any special operating terms

The Brand accepts the Drop Terms by paying the launch fee, confirming acceptance in writing, or both.

The Drop Terms take priority over these general Terms if they contain a different commercial term for that Drop.

Fees and commission rates may change between Drops. Terms already agreed for an active Drop will not change unless the affected parties agree or the change is required by law.

Launch fee

Once the Brand pays the launch fee and haul.day begins preparing the Drop, the launch fee is non-refundable.

Drop preparation may include:

• Localizing the product information
• Building the product page
• Coordinating Partners
• Scheduling the campaign
• Preparing checkout or order operations

If the Brand cancels after preparation begins, does not provide required materials, or cannot supply the product, the launch fee is not refunded.

If the Drop cannot open for a reason not caused by the Brand, haul.day will either:

• Refund the launch fee; or
• Apply it as credit to another Drop with the Brand’s agreement

Any applicable tax on haul.day’s fees will be shown before payment where required.

Product price, fees, and taxes

Before launch, the Brand sets or approves the amount it wants to receive for each Confirmed Sale.

Unless the Drop Terms state otherwise, haul.day’s fee and the Partner commission are added on top of that amount rather than deducted from it.

The Customer selling price may include:

• The Brand payout amount
• haul.day’s fee
• Partner commission
• Shipping and handling
• Payment costs
• Taxes, duties, or customs charges where applicable

The final amount payable by the Customer will be shown before the order is placed.

For each Confirmed Sale, the Brand receives the agreed Brand payout amount, subject only to deductions allowed under these Terms or the Drop Terms.

These may include:

• Refunds
• Chargebacks
• Fraudulent or invalid orders
• Brand-responsible costs
• Agreed payment or foreign-exchange costs
• Taxes or withholding required by law

Each party is responsible for taxes on its own income, fees, commissions, or business activities.

haul.day may collect, report, withhold, or remit taxes where required by law.

haul.day does not provide tax advice.

Brand responsibilities

The Brand must:

• Provide its correct legal and contact information
• Provide any seller information that must be shown to Customers
• Provide accurate product descriptions, images, specifications, prices, and options
• Ensure that it has the right to use and provide all submitted materials
• Ensure that products are safe, legal, and suitable for sale and shipment
• Obtain any approval, certification, label, warning, or document required for the product
• Provide the correct product, quantity, colour, size, and other options
• Package products properly for international shipping
• Maintain enough stock to fulfil every Confirmed Order
• Cooperate with Customer complaints, refunds, recalls, and disputes
• Tell haul.day immediately about any safety issue, recall, restriction, or material product change

The Brand is responsible for:

• Product quality and safety
• Manufacturing defects
• Incorrect or missing products
• Incorrect options
• Inaccurate product information supplied by the Brand
• Intellectual-property infringement involving the product or Brand materials
• Inadequate packaging
• Failure to fulfil Confirmed Orders

After a Drop ends, the Brand must ship the Confirmed Order quantity to the haul.day-designated forwarder within 3 business days, unless another schedule is stated in the Drop Terms.

If a delay is expected, the Brand must tell haul.day immediately.

If the Brand fails to ship on time without prior agreement, haul.day may cancel and refund affected orders.

Reasonable direct costs caused by the Brand’s delay or failure may be deducted from the Brand payout.

Repeated failure to fulfil orders may result in future Drops being refused.

Shipping responsibility

The Brand is responsible for the products until the haul.day-designated forwarder records and accepts delivery.

The Brand remains responsible after that point for problems caused by:

• Manufacturing defects
• Incorrect or missing products
• Incorrect product information
• Inadequate packaging
• Damage or problems that existed before the forwarder accepted the products

After the forwarder accepts the products, haul.day coordinates international shipping and delivery to Customers in Korea.

If loss or damage occurs after acceptance and was caused by shipping or delivery, haul.day will:

• Arrange the Customer resolution required by law
• Contact the relevant logistics provider
• Make or support any available carrier claim

Costs and responsibility will be allocated according to the cause of the problem, applicable law, the Drop Terms, and any available carrier coverage.

The Brand will not be charged for carrier-caused loss or damage unless the Brand caused or contributed to the problem.

Partners

Partners may promote a Drop through their channels using a haul.day tracking link.

Partners must:

• Use accurate and approved product information
• Clearly disclose advertising, affiliate, or commercial relationships where required
• Avoid false, unsupported, or misleading claims
• Avoid spam, fake orders, self-referrals intended to earn commission, or deceptive marketing
• Follow applicable laws and platform rules
• Respect the Brand’s and haul.day’s intellectual property
• Avoid changing prices, terms, or product claims without approval

A Partner is an independent participant.

Nothing in these Terms creates employment, agency, franchise, joint venture, or a legal partnership between haul.day and a Partner.

haul.day may:

• Disable a tracking link
• Reject invalid attribution
• Remove a Partner from a Drop
• Pause or stop a Drop
• Withhold commission on invalid orders
• Refuse future Partner participation

where reasonably necessary because of fraud, misleading promotion, misuse, breach of these Terms, or risk to Customers or a Brand.

Partner attribution and commission

The applicable Partner commission rate and calculation method will be shown or agreed before the Partner joins a Drop.

Commission is earned only on Confirmed Sales attributed to the Partner under haul.day’s tracking records.

Cancelled, refunded, fraudulent, charged-back, disputed, duplicated, or otherwise invalid orders do not earn commission.

haul.day may correct clear tracking errors and remove fraudulent or artificial attribution.

Partner commission is normally paid after:

• Delivery is complete
• The refund period has ended
• Relevant disputes, refunds, fraud checks, or chargebacks are resolved

The payout currency and any payment or foreign-exchange fees will be shown or agreed before payment.

Partners are responsible for taxes on their commission income.

Customer orders and payments

Before a Customer places an order, the product page or checkout will provide relevant information including:

• The Brand acting as seller
• Product details
• Price
• Available options
• Drop period
• Expected shipping information
• Return and refund terms

An order is submitted when the Customer completes checkout.

The sales contract between the Brand and Customer is confirmed when an order confirmation is issued on behalf of the Brand, subject to successful payment and fulfilment.

Customer payments are handled through third-party payment providers.

haul.day may collect payment on behalf of the Brand and deduct agreed fees, commissions, refunds, chargebacks, shipping costs, and other agreed amounts before settlement.

haul.day may cancel an order and arrange a refund if:

• Payment is not completed
• The product cannot be supplied
• The order appears fraudulent
• Required customs information is missing or invalid
• The product cannot legally be shipped or imported
• Continuing the order would violate law or create a safety risk

Customers must provide accurate order, payment, delivery, and customs information.

Shipping, customs, duties, and delivery

Products sold through haul.day are shipped internationally.

Customers may be required to provide a valid Korean Personal Customs Clearance Code and other information needed for import and delivery.

For personal customs clearance, the Customer may be treated as the importer of the order.

The product page or checkout will state whether applicable shipping, duties, and taxes are included in the displayed price.

Any amount the Customer must pay separately will be disclosed before the order is placed where reasonably known.

Delivery dates are estimates, not guarantees.

Delivery may be delayed by:

• Customs
• Carriers
• Weather
• Public holidays
• Incorrect Customer information
• Inspection or regulatory review
• Events outside reasonable control

haul.day will provide reasonable updates and assistance when a delay affects an order.

Returns and refunds

Customers may cancel or return an order as allowed by applicable law and the return information shown before purchase.

The standard return request period is 7 days after delivery, unless applicable law provides a longer period or different right.

Change of mind

For a permitted change-of-mind return:

• The Customer is responsible for applicable return shipping costs
• The product must be returned in the condition required by law
• A return may be limited where the product has been used, damaged, opened, or altered beyond what is reasonably necessary to inspect it, where permitted by law

No penalty or additional damages will be charged solely because the Customer exercised a lawful change-of-mind right.

Defective, incorrect, or misdescribed products

If a product is defective, incorrect, or materially different from its description or the order, the Customer retains all rights provided by applicable law.

Those rights are not limited to the standard 7-day change-of-mind period.

The Brand is responsible for reasonable costs caused by:

• A manufacturing defect
• An incorrect product or option
• Inaccurate product information
• Inadequate packaging
• Another product problem caused by the Brand

Shipping loss or damage

If loss or damage occurs after the forwarder accepted the product and was caused by shipping or delivery, haul.day will coordinate the refund, replacement, or other Customer resolution and the related carrier claim.

Refunds will be returned through the original payment method where possible and within the period required by applicable law.

Brand payouts

The Brand is paid for Confirmed Sales.

The Brand payout is normally calculated using:

• The agreed payout amount per unit
• Multiplied by the number of Confirmed Sales
• Less only the deductions permitted by these Terms or the Drop Terms

Payout is normally made after:

• Delivery is complete
• The applicable refund period has ended
• Relevant refunds, disputes, fraud checks, and chargebacks are resolved

haul.day may temporarily hold only the amount reasonably connected to an unresolved order or dispute.

Undisputed amounts should not be unnecessarily withheld.

haul.day will normally pay the Brand in its local currency where supported.

If that currency is not supported, haul.day and the Brand will agree on another payout currency.

Applicable banking, payment-provider, or foreign-exchange fees may apply where disclosed or agreed.

Customer support and disputes

haul.day provides the first point of contact for orders placed through haul.day.

When needed, haul.day may work with the relevant:

• Brand
• Partner
• Payment provider
• Forwarder
• Customs provider
• Delivery company

to investigate and resolve an issue.

Brands and Partners must reasonably cooperate with haul.day in handling:

• Customer questions
• Product complaints
• Returns and refunds
• Delivery issues
• Chargebacks
• Fraud reviews
• Legal or regulatory requests

Third-party services and events outside control

haul.day uses third-party providers for services such as:

• Payments
• Hosting
• Communications
• Customs clearance
• Forwarding
• International shipping
• Delivery

Those providers may have their own terms, limits, and service conditions.

haul.day is not responsible for a delay or failure caused by a third party or event outside haul.day’s reasonable control, except where applicable law provides otherwise.

haul.day will provide reasonable assistance in resolving an affected order.

If an event outside reasonable control makes fulfilment impossible, haul.day may cancel the affected order or Drop and arrange the appropriate refund or settlement.

Confidentiality

haul.day, Brands, and Partners may receive non-public business information while reviewing a product, scouting Partners, preparing a Drop, or operating the service.

Confidential information may include:

• Product plans
• Unreleased products
• Pricing
• Sales and performance data
• Customer and Partner information
• Business plans
• Settlement information
• Operating processes

Each party must:

• Use confidential information only as needed for the relevant business relationship
• Protect it with reasonable care
• Share it only with people or service providers that need it and are required to protect it

This obligation does not apply to information that:

• Is already public without a breach of these Terms
• Was already lawfully known
• Was independently developed
• Was lawfully received from another source
• Must be disclosed by law

Personal information must also be handled under the Privacy Policy and applicable data-protection law.

Intellectual property

Brands keep ownership of their names, trademarks, product images, descriptions, and other Brand materials.

By providing materials to haul.day, the Brand gives haul.day a non-exclusive, worldwide, royalty-free licence to:

• Store
• Copy
• Translate
• Resize
• Adapt
• Display
• Distribute
• Use in marketing

those materials only as reasonably needed to review, prepare, promote, operate, support, report on, and keep records of the relevant Drop and haul.day service.

The Brand confirms that it has the rights and permissions needed to grant this licence.

Partners may use approved product and Brand materials only to promote the relevant Drop unless otherwise agreed.

Partners keep ownership of original content they create. haul.day or a Brand must obtain permission before reusing that original content outside the agreed Drop promotion, unless reuse was already agreed.

haul.day keeps ownership of its website, software, branding, designs, text, systems, and other original materials.

Questions or complaints about intellectual-property infringement may be sent to team@haul.day.

Privacy

haul.day handles personal information under its Privacy Policy.

A Brand that receives Customer information must:

• Use it only to fulfil the order, resolve an issue, or meet a legal obligation
• Keep it secure
• Not use it for unrelated marketing without a lawful basis
• Delete or retain it as required by applicable law

Partners do not receive Customer contact, address, payment, or customs information merely because they promoted an order.

Suspension and termination

A Brand or Partner may stop taking part in future Drops at any time.

Stopping future participation does not cancel:

• An active Drop
• Confirmed Orders
• Outstanding Customer obligations
• Refunds
• Settlements
• Fees already owed
• Confidentiality or other obligations that are intended to continue

haul.day may refuse, pause, or stop a product, Partner, Drop, or business relationship where reasonably necessary, including where:

• A product may be unsafe, illegal, restricted, or infringing
• Information is false or incomplete
• A Brand cannot fulfil orders
• A Partner uses misleading or prohibited promotion
• Fraud, abuse, or security risk is suspected
• Fees remain unpaid
• Continuing could harm Customers, a Brand, a Partner, or haul.day
• A party materially breaches these Terms

Affected Customer orders will be fulfilled, cancelled, or refunded as required by law and the circumstances.

Service standards, liability, and reimbursement

haul.day will provide its services with reasonable care.

haul.day does not guarantee:

• That a Partner will be interested
• That a Partner will complete a promotion
• Any number of visits or orders
• A particular sales result
• Uninterrupted or error-free service
• Customs approval or delivery by a specific date

Nothing in these Terms limits Customer rights or any liability that cannot legally be limited.

Business losses

To the fullest extent permitted by law, haul.day is not responsible to a Brand or Partner for indirect or consequential business losses, including lost profit, lost opportunity, or loss of goodwill.

For claims by a Brand or Partner arising from a particular Drop, haul.day’s total liability is limited to the fees paid or payable to haul.day for that Drop.

This limit does not apply to:

• Fraud or wilful misconduct
• Gross negligence
• Death or personal injury
• Breach of confidentiality or data-protection duties
• Money haul.day is required to refund, pay, or remit
• Liability that cannot legally be limited

Brand-caused claims

To the extent caused by the Brand, the Brand must reimburse haul.day for reasonable losses, refunds, claims, fines, and costs resulting from:

• A defective, unsafe, illegal, or restricted product
• Incorrect product information
• Failure to fulfil an order
• Inadequate packaging
• Product recall
• Intellectual-property infringement
• The Brand’s breach of these Terms or applicable law

Partner-caused claims

To the extent caused by the Partner, the Partner must reimburse haul.day for reasonable losses, claims, fines, and costs resulting from:

• False or misleading promotion
• Unlawful or undisclosed advertising
• Fraudulent activity
• Intellectual-property infringement
• The Partner’s breach of these Terms or applicable law

haul.day will give reasonable notice of a claim and take reasonable steps to limit avoidable loss.

Changes to the service and these Terms

haul.day may change its service, supported countries, categories, processes, fees, and commission structure.

Changes apply to future Drops unless otherwise agreed.

Commercial terms already agreed for an active Drop will not change unless:

• The affected parties agree; or
• The change is required by law

haul.day may update these Terms when the service or legal requirements change.

Where a change materially reduces existing rights, haul.day will provide reasonable notice unless an immediate change is needed for legal, security, fraud-prevention, or safety reasons.

The latest version and its updated date will be published on this page.

General terms

These Terms, the Privacy Policy, the applicable Drop Terms, and the order information shown at checkout form the agreement relevant to your use of haul.day.

If there is a conflict:

1. Mandatory law applies first.
2. The order-specific information shown and accepted at checkout applies to that Customer order.
3. The Drop Terms apply to the relevant Brand and Partner relationship.
4. These general Terms apply after that.

If haul.day does not immediately enforce a right, that does not waive the right.

If one part of these Terms is found unenforceable, the remaining parts continue to apply.

No person who is not a party to the relevant relationship may enforce these Terms, except a lawful successor or permitted assignee.

haul.day may transfer these Terms to a successor that takes over the haul.day business.

A Brand or Partner may not transfer its rights or obligations for an active Drop without haul.day’s written agreement.

Formal notices may be sent to the email address most recently provided by the relevant party.

Governing law and contact

These Terms are governed by the laws of the Republic of Korea, except where mandatory consumer law requires otherwise.

Disputes will be handled by the courts with jurisdiction under applicable Korean law, subject to any mandatory consumer right to use another competent court or dispute-resolution body.

The service provider and contracting party is: